Subramanian Narayanaswamy

In the realm of hospitality, where guest satisfaction reigns supreme, the stakes for maintaining a sterling reputation are high. A singular adverse encounter can cast a long shadow over future engagements. Call trees emerge as a vital resource in this context, enabling hotels and resorts to fine-tune communication flows, expedite

ISO, an acronym of the International Standards Organisation, is an independent body consisting of experts in every field. These internationally renowned experts formulate set of guidelines and standard practices compiling into ISO standards applicable to various fields. ISO standards are preferred by the industries to elevate their platform to an

Call tree, in todays’ industrial perspective can be defined as a communication procedure to notify the relevant employee(s) and or stakeholders of an emergency. This communication is effectively done through redundant channels namely by ways of calls, messaging and e-mailing, to reach to the target audience instantaneously and reliably.

A call tree also termed as phone tree, call list or phone chain plays a crucial role of notifying designated contacts about incidents in Disaster Recovery Plans (DRP). In a manual call tree each person who receives a call is responsible for calling others in the tree. Whereas in an

The process of disaster recovery in an organization is its planned methodology to access and regain functionality to its IT infrastructure, after disasters causing outages. Some examples of such disasters could be natural disasters like earthquake or fire and issues like technology failures or system incompatibilities or more critically unauthorized