Select any of the groups you created or create a new group. Then type in the required message and hit the broadcast button.
Select Create/Edit groups under Broadcast option, specify a name for the group, check to receive text messages(sms), calls or both and submit
Select the plus button to the right of the create/edit group, add names and phone numbers. Click Broadcast to move on. Upload the excel file corresponding to the row of your group listed under ‘Edit groups’. For the format you can download an excel template.
You can verify your broadcast recipients by selecting Preview.
You can modify your recipient list by changing in the excel file and uploading the changed file.
You have to create another group and select the service(s) required for the group.
You can select any of the incidents already created by Your organisation or add a new incident to escalate for.
Click on Add New option from the select Incident dropdown menu. Provide a suitable name and the other details. Hit on Escalate button.
Click on the suitable severity level from the Select Severity dropdown menu to attach.
You can modify by clicking onto the Incident Message Textbox.
You can modify your escalation recipients by clicking on the Primary, Secondary etc.. contact level buttons.
You can change your escalation duration by entering the required time(Minutes) in the corresponding boxes
You can stop a resolved incident from further escalations by going to your dashboard and clicking on the ‘Resolved’ button corresponding to the resolved incident.
You can ensure your business continuity through timely, reliable and trustworthy communication with CALLERTREE. Contact us now for a quick setup, integration and support process to get started.
You can reach your New Normal after Covid, at the earliest through Broadcast & Escalate features of CALLERTREE. We help companies deal with the struggles of COVID by leveraging our software to quickly communicate incidents and issues.