Caller Tree




Frequently asked questions - Broadcast, Escalate, Business Continuity


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Select any of the groups already created by You or create a new group, type the required message and hit on broadcast button


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Select Create/Edit groups under Broadcast option, specify a name for the group, check to receive text messages(sms), calls or both and submit


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Upload the excel file corresponding to the row of your group listed under ‘Edit groups’. For the format you can download an excel template.


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You can verify your broadcast recipients by selecting Preview.


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You can modify your recipient list by changing in the excel file and uploading the changed file.


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You have to create another group and select the service(s) required for the group.


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You can select any of the incidents already created by Your organisation or add a new incident to escalate for.


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Click on Add New option from the select Incident dropdown menu. Provide a suitable name and the other details. Hit on Escalate button.


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Click on the suitable severity level from the Select Severity dropdown menu to attach.


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You can modify by clicking onto the Incident Message Textbox.


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You can modify your escalation recipients by clicking on the Primary, Secondary etc.. contact level buttons.


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You can change your escalation duration by entering the required time(Minutes) in the corresponding boxes


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You can ensure Your business continuity through timely, reliable and trustworthy communication with CALLERTREE.


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You can reach to your New Normal after Covid, at the earliest through Broadcast & Escalate features of CALLERTREE.